Terms Of Service

Beulah Court Vineyard Guest House

[ Last Updated: 12, Friday 2025 ]

1. General Information

These Terms & Conditions (“Terms”) apply to all reservations, stays, and services provided by Beulah Court Vineyard Guest House, located in Lesoma, Botswana. By booking or staying with us, you agree to these Terms.

2. Reservations & Payment

2.1. All bookings must be guaranteed with a valid credit card, mobile money payment, or advance deposit.

2.2. The Guest House reserves the right to pre-authorise your card prior to arrival.

2.3. Full payment for accommodation and services is due at check-in or check-out, unless otherwise specified.

2.4. Rates may change without prior notice but confirmed bookings will not be affected.

3. Check-In & Check-Out

3.1. Check-in: 14:00 PM

3.2. Check-out: 10:00 AM - 11:00 AM

3.3. Early check-in/late check-out is subject to availability and may be charged an additional fee.

3.4. Valid identification is required at check-in.

4. Cancellation & No-Show Policy

4.1. All cancellations are subject to the cancellation policy stated above.

4.2. Cancellations made less than 7 days before arrival are charged 100% of the booking value.

4.3. No-shows will be charged 100% of the total reservation amount.

4.4. All cancellations must be made in writing or through the original booking channel.

5. Modifications

Reservation changes are subject to availability. Price differences may apply for new dates or room types.

6. Guest Responsibilities

Guests agree to:

• Use the property responsibly and respect other guests.

• Pay for any damages caused to the property or furnishings.

• Follow all house rules, including noise regulations and safety requirements.

7. Liability

• The Guest House is not liable for loss, theft, or damage to personal belongings.

• Vehicles parked on the property are done so at the owner’s risk.

• The Guest House is not liable for interruptions beyond its control (power cuts, water disruptions, weather events).

8. Smoking, Alcohol & Conduct

• Smoking is only permitted in designated outdoor areas.

• Excessive noise, disorderly behaviour, or illegal activities may result in immediate eviction without refund.

9. Children & Extra Guests

• Children must be supervised at all times.

• Extra guests not included in the booking will attract an additional fee.

10. Governing Law

These Terms are governed by the laws of Botswana.

Refund Policy

Beulah Court Vineyard Guest House

[ Last Updated: 12, Friday 2025 ]

We understand that travel plans may change unexpectedly. Our cancellation and refund policy is designed to provide clarity and fairness to all guests.

1. Cancellation Fees

Cancellations will be charged as follows:

• 31 days or more before arrival:

  No cancellation fees apply. (Non-refundable deposit remains non-refundable.)

• 30 – 20 days before arrival:

  25% of the total reservation value is charged.

• 19 – 15 days before arrival:

  50% of the total reservation value is charged.

• 14 – 7 days before arrival:

  75% of the total reservation value is charged.

• 7 – 0 days before arrival:

  100% of the total reservation value is charged.

2. No-Shows

Guests who fail to arrive without written notice will be charged 100% of the total reservation amount.

3. How to Cancel or Modify

All cancellations or booking modifications must be:

• Submitted in writing via email, OR

• Processed through the original booking platform (e.g., booking website, travel agent)

4. Refund Processing

• Refunds (where applicable) will be processed using the original payment method.
• Refunds may take 7–14 business days to reflect, depending on your bank/payment provider.
• Non-refundable deposits are not eligible for refunds under any circumstances.

5. Early Departures

Leaving earlier than the booked date is considered a partial cancellation and no refunds will be issued for unused nights.

Privacy Policy

Beulah Court Vineyard Guest House

[ Last Updated: 12, Friday 2025 ]

Beulah Court Vineyard Guest House is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

1. Information We Collect

We may collect:

• Full name

• Contact details (phone, email, address)

• Payment information

• Identification documents

• Booking preferences

• Website usage data (via cookies)

2. How We Use Your Information

Your information is used to:

• Process and manage reservations

• Communicate with you regarding your stay

• Provide customer support

• Improve our services and website

• Comply with legal and safety requirements

We do not sell or share your personal data with third parties for marketing.

3. Data Protection

We take reasonable steps to protect your data from loss, misuse, or unauthorized access. Payment information is processed through secure, encrypted channels.

4. Cookies

Our website may use cookies to improve user experience and track performance. You may disable cookies through your browser settings..

5. Third-Party Services

If you book through a third-party platform (e.g., Booking.com), their privacy policies also apply.

6. Your Rights

You may request to:

• Access your personal information

• Correct inaccurate details

• Request deletion of your data (where legally permitted)

7. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.